Frequently Asked Questions

Provided below is a list of Frequently Asked Questions. If after viewing this page you require a more specific answer of your question is not covered, please feel free to make an enquiry on our contact us page.

  • Online Account
    I Have forgotten my password
    If you have forgotten your password, please click the forgotten password link on the login page. You will then receive an email to reset your password. For Security, MGOC Spares do not store your password and will not be able to share it. 
    How do I change my Details? 
    To change your account details, hover over your name at the top right of our website and click on 'Manage My Details' here you can update your Name, Phone number & Email address. To manage your addresses, click on addresses. Here you can delete addresses and add new ones.
    Why is there no Guest checkout option?
    At this time we do not offer a guest checkout. Having an online account with us means you have access to your full order history, wishlist, faster checkout, order tracking and enables us to support you better.
  • Ordering & Searching
    Do I need to need to be a member of the MG Owners Club to buy spare parts from you?

    No! You do not need to be a member of the MG Owners Club to purchase spare parts and accessories from MGOC Spares, we welcome all customers world wide. 

    Can I change, Add to or Cancel my web order?
    Once your order has been placed you are unable to edit or change your order online. Please call one of our sales advisors on 01954 230928 as soon as possible and we will do our best to help, however, as the system is automated we may not be able to amend the order.
    I Can't Find the part I'm looking for
    If the part number is not coming up in the search or you can't find it using our menus and image maps, then either give us a call on 01954 230928 or send an email to sales@mgocspares.co.uk and our sales team will be happy to help.
    Parts / Product Availability / Description

    MGOC Spares aims to offer a choice of either Original, Aftermarket and Uprated parts
    Whilst we make every effort to supply parts as per the original parts drawings, please note that some parts may differ slightly from those shown.  We provide images of fast-moving lines to help the customer establish suitability. Where images or specification is not provided please get in touch by phone or email.

  • Telephone Sales
    I need to report a problem with your telephone system

    If you're having trouble contacting MGOC Spares via the telephone, please email 
    telephone@mgocspares.co.uk
    along with:

    - Name (First & Surname)
    - What telephone number you were calling from?
    - What telephone number you were calling? (01954 230 928 or 01954 231318)
    - Date:
    - Time:
    - Nature of fault:

  • Payments
    What Payment options are accepted?
    We Accept, Visa, Visa Debit, Visa Electron, Mastercard, Mastercard Debit & American Express as well as MGOC Spares Gift Vouchers. 
    But please note we are unable to accept MG Owners Club Gift tokens online.
    Why has my payment declined?
    If your card has failed authorisation please double check the CVV Code & Expiry date are correct and the correct payment type was selected. 
    If your card still fails to authorise please contact your card issuer.
  • Delivery & Collection
    What are the Delivery options?

    UK Deliveries 

    We aim to despatch orders placed before 4pm same day (Mon-Fri | Subject to stock availability. Exceptions apply).

    We offer a range of delivery services comprising; Royal Mail; DPD; FedEx; DHL and Pallet Track

    For full delivery information please click here

    EU, Northern Ireland & Worldwide

    For European, Northern Ireland & Worldwide destinations we offer a range of competitive delivery services comprising; Royal Mail Airmail, DHL Deutsche Post, DHL Courier, and Kuhne & Nagel freight. We aim to despatch all economy service parcels to European & Worldwide destinations, within 2 working days.
    Please note: The shipping of International/Non-UK orders, including the Channel Islands, will not be recorded on your order at the checkout, these charges will be confirmed by email/telephone before processing.

    Collection

    At the checkout you can choose to collect your items from our MGOC Spares Shop, please select a date and time and your order will be packed and ready to collect. 

    Delivery Information

    Whilst every endeavour is made to pack & dispatch your order on time, once the shipment has been handed over to the delivery courier, delays are out of our control. MGOC Spares are not liable for any late delivery made by your selected courier. We strongly advise that work should not be scheduled in advance of delivery.

    Damaged Goods
    Damages must be reported by telephone within 24 hours of receipt.
    Please call us on 01954 230928.
    Hazardous Goods
    Please Note:
    There are some items that Royal Mail is unable to carry for legal or health and safety reasons. Which includes products found on this site
    Aerosols not for personal grooming or medicinal purposes: Including spray paints, lacquers, solvents, air fresheners, oven cleaners, etc.

    Corrosive substances: Substances that can cause severe damage to living tissue, other freight, or transport by its chemical action are prohibited including aluminium chloride, caustic soda, corrosive cleaning fluid, dyes, acids, corrosive paint and rust removers, mercury and gallium metal.
    Flammable liquids: This includes mixtures of liquids or liquids containing solids in solution or suspension which give off a flammable vapour and includes acetone, benzene, cleaning compounds, lighter fuel, paint thinners, and removers, petroleum, solvents, varnishes, enamels, and nail varnish removers.

    To comply with these regulations; all products falling into the above categories will be despatched by services other than Royal Mail by default.
    Oversized and exceptional goods
    If your order includes items that are particularly heavy (such as engines & gearboxes, wings, full exhaust systems etc ), there may be an additional delivery charge.
     
    Some items including glazing and delicate bodywork are available by collection only and this will be the only option at checkout.
  • Warranty & Returns
    What is the warranty Period?
    Unless otherwise stated all products are fully warranted against defects in material and workmanship for 12 months from the date of invoice.
    Please contact us immediately if any problems occur within this warranty period.

    Claims are limited to the cost of the warranted component and do not extend to cover garage labour, delivery or any other consequential costs.
    No warranty claim will be accepted if failure is caused by: Misuse, Neglect, Overheating (Engines), Incorrect Installation or failure of a related component.
    Any replacement under warranty will have the benefit of the outstanding balance of the warranty given with the original product.
    With any claim or correspondence, a copy of the purchase invoice must be provided.
    The warranty is in addition to and does not detract from your statutory right as a consumer.
     
    Returning goods under Warranty or for Reconditioning purposes outside of the United Kingdom:

    Customers wishing to return goods from outside of the United Kingdom must state within all courier and customs documentation the reason for the return as being  ‘Returned for repair’ or “Warranty Return”. This is to avoid MGOC Spares Ltd incurring customs charges (VAT & Duty) for goods returned under warranty outside of the United Kingdom.  Please note, that any customs charges incurred by MGOC Spares Ltd on goods returned outside of the United Kingdom will be chargeable to the customer.
    In order to avoid this, please ensure that documentation is correctly completed and use a delivery and duty pre-paid service (DDP).

    If the returned item(s) is inspected and eligible for warranty support, the return freight costs will be reimbursed subject to proof of costs being supplied and that these charges are deemed reasonable.  On this basis we recommend that customers use an economically priced service when returning goods from overseas.

    Items received outside of our warranty terms will not be eligible for reimbursement of goods and/or refund of carriage costs. 

    How do I return items?
    Your rights to return goods are protected under the UK Consumer Contracts Regulations.

    Disclaimer: No warranty is given on parts that are installed on vehicles used in competition, this includes race, rally or track events; the buyer assumes all responsibility that supplied components are fit for use.

    You are entitled to cancel your order within 14 days and return the goods within a further 14 days for a full refund, including the cost of delivery.

    Please contact us by email or telephone quoting the order number supplied to you.
    Your refund will be paid within 30 days.
    You are responsible for the cost and risk of loss or damage when returning the goods, please ensure your chosen shipping method has sufficient insurance to cover their value.
    This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.

    Any goods returned should be in saleable condition with a completed returns form
    Click here to download a returns form
     
    Refunds will be returned to the card used on the original order.
    What is your returns Policy? 

    Non-Warranty returns:

    - Damages must be reported within 24 hours of receipt

    - You must notify us of any shortages as soon as possible 

    - You have 90 days to return the parts in their original packaging, if no longer required

    - For items returned outside of the 90 days or in a non-re-saleable condition we reserve the right to refuse credit

    Exchange old units:

    - Core Units must be returned within 90 days of your purchase

    - Exchange items incur a surcharge which is refunded once the old unit has been returned

    - Core units must be complete and serviceable, and drained of any fluids, failure to comply with these requirements will result in your surcharge being retained.

    - Surcharges will not be refunded if the core unit you return is not identical to the type you were supplied.

    - We bear no responsibility for items returned surplus to the original unit.

    - For information on the return of old units contact us on 01954 230928 for more information

    For all returns:

    -The customer is responsible for returns carriage, unless the return is due to our error in which case please call to discuss

    -  Refunds will be made via the original payment method 

    - It is the customers responsibility to ensure all items are adequately packaged to safeguard against damage

    All returns must be accompanied by a returns form

  • Old Unit Returns (Customer Own Units, One for One, and Exchange)
    How does it work? 
    Some items are no longer available brand new and so we offer refurbished items on an exchange basis. In order for us to carry on providing these items, we need your core units returned to be refurbished in the future, and we charge a surcharge so that we can then cover us if we need to purchase old units but also as an incentive for you to return the old unit.
     
    There are 3 types of refurbished items and you will see the following references on those items 
     

    Exchange

    These are items where we have a stock of core units that we get refurbished on a regular basis but in order to continue to be able to provide refurbished products we need to keep a good stock of core units so you will be charged a surcharge that will be refunded to you upon receipt and inspection of your old unit. 
    The old unit returned must be complete and serviceable and drained of any fluids, it must be identical to the unit you were supplied. 
    Failure to comply with these requirements will result in your surcharge being retained. 
    We bear no responsibility for items returned surplus to the original units.

    Core units must be returned within 90 days of purchase. Surcharges will not be refunded if the old unit is received after this period.

    One For One (141)

    One for one means that we have an extremely limited source of core units, so you will not be charged a surcharge but your order will be held until we have received and inspected your old unit. 
    The old unit returned must be complete and serviceable and drained of any fluids, it must be identical to the unit you are purchasing. 
    We bear no responsibility for items returned surplus to the original units.
    141 orders are not charged until the return 141 unit/s have been verified as correct, complete & deemed serviceable. 
    Any additional costs extra to standard reconditioning process to serviceable will be advised to customer prior to works commencing and acceptance sought.    
    We reserve the right to refuse supply of 141 items subject to condition. In such instances the order will be cancelled and your old unit returned to you at cost.
     

    Customer Own Unit (COU)

    Customer own unit refers to items where we have no core units available to refurbish so we will need to have your item sent to us first and the we can send it away for refurbishment.
    In this instance, you will not be charged for your order until your unit has been returned to us refurbished, we will then call you to take payment and arrange delivery. 
    We bear no responsibility for items returned surplus to the original units.
    COU orders are not charged until the return unit/s have been verified as correct, complete & deemed serviceable. 
    Any additional costs extra to standard reconditioning process to serviceable will be advised to customer prior to works commencing and acceptance sought.    
    We reserve the right to refuse supply of COU items subject to condition. In such instances the order will be cancelled and your old unit returned to you at cost.
     

    When returning old units on exchange, 1-4-1 or Customer Own Unit basis, the old unit must be complete, assembled and drained of any fluids.  Ancillaries, which are not included the reconditioning should not be included.  MGOC Spares reserves the right to charge for disassembly. You will be informed of any additional applicable charges and this will be deducted from your core refund or charged in advance of COU re-work.  

    Address:

    Please send all exchange core, COU & 141 items to:
    Returns Dept
    MGOC Spares
    Octagon House
    Over Road
    Swavesey
    Cambs
    CB24 4QZ
    Please enclose a return form with your name, address, telephone number and order number
    Please ensure any parcels you send are insured for loss/damage
    We have a collection service available at additional cost, please call one of our sales advisors on +44 0 1954 230928 for more information
    How long do I have to return the core unit(s)? 
    For Exchange items, core units must be returned within 90 days of purchase. Surcharges will not be refunded if the old unit is received after this period.
    What does complete and serviceable mean? 
    Complete & Serviceable generally means that we expect the item to be whole, drained of any fluids, and not beyond reasonable repair. 
    The item must also be identical to the one you have ordered.
  • Security & Privacy
    Security & Privacy Policy

    MGOC Spares and Accessories do not as a general rule disclose buyers' information to third parties.

    Our Full Privacy Policy can be viewed here

    Please be aware Session Cookies are used on this shopping site, and are essential to keeping track of the contents of your shopping cart once you have selected an item.

    Our Full Cookie Policy can be viewed here
  • Downloads
    Where can I download brochures?
    We have a downloads page which you can visit here
  • Glossary of Terms
    What do all these abbreviations mean?!
    Across the website, you will often find abbreviations or symbols associated with products. To help you understand these here are some of the common ones and their meanings, but if you are still not sure, just give us a call or send us a message and we'll be happy to help.
     
    C/B : Chrome Bumper
    R/B : Rubber Bumper

    LHD : Left Hand Drive
    RHD : Right Hand Drive
    OE : Original Equipment
    "Z" : A "Z" suffix indicates this is a reproduction item, not made by the original manufacturer. These parts are still of excellent quality and backed by our 12-month warranty.
    "Q" : This suffix indicates the part is deemed of superior Quality to the original part and should be considered an improvement/upgrade.
    "K" or "%" : This means the item is a kit and comprised of multiple parts
    SS or S/S : This item is made from Stainless Steel
    "M" : At the end of the part number, the "M" indicates this item is sold per Metre. 
    COU : Customer Own Unit - Please see the section about "Exchange Units" above for more information
    1-4-1 : One For One - Please see the section about "Exchange Units" above for more information
    EXCH : Exchange - Please see the section about "Exchange Units" above for more information
    L/H | LH : Left Hand
    R/H | RH : Right Hand
    O/S | OS : Off Side
    N/S | NS : Near Side
    +ve : Positive
    -ve : Negative
    Rd : Roadster
    TPI : Turns Per Inch
    3 Sync : 3 Synchromesh Gearbox
    4 Sync : 4 Synchromesh Gearbox
     
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To place a phone order:
01954 230928

Customer Support: sales@mgocspares.co.uk

Thank you
The MGOC Spares & Accessories Team